Osaki Policy and Return Information.

Returns & Exchanges

• For all returning merchandise you must have an RMA(Return Merchandise Authorization) number.
  
• Customers will be responsible for both, the original delivery and the returning shipping charges; the exception, you are returning merchandise to be exchanged for another product.
• The product being returned must have all original packaging and be in new resalable condition.
• All massage chairs can be returned or exchanged within 30 days.
• The 30 day time frame for acceptance of returning merchandise starts from the delivery date of product. No return of merchandise after this 30 day time window.
• In case of shipping damage from our company to the delivery address of customer, replacement parts will be sent to the customer or a new unit based on a per case basis.
• All items not under the Osaki Brand, a restocking fee of 20% will be add for any returns within 30 days of purchase.
  
  To prepare returns:
  
  
• Get your RMA number:
• Send us an email, stating that you have read our return policy to info@osakimassagechair.com
• You can also call us to expedite this process at 972-408-2111
• Returning merchandise must have a copy of your invoice, and RMA written on the box of retuning merchandise.
• Choose the shipping company of your choice for return.
• Call us back with the tracking number of the returning merchandise.
• Product/merchandise must be insured for the possibility of damage/getting lost.
  
  Easy Returns

1. Please call 972-408-2111 and explain the situation and get your RMA number on any item. If you send your return before contacting us without a RMA number, the return will be refused.
2. Put the packing list and your RMA number inside of your package with the item(s) to return. Make sure to include all parts and data sent with the package
3. Tape box securely and mark with appropriate shipping address.
   
   Massage Chairs
   For all massage chairs we offer a 30-day money back guarantee. Customers will be responsible for the shipping costs to and from our facility. No refunds after 30 days. You will be charged for ALL delivery and shipping charges. Buyer will be responsible for all shipping charges to and from our facility. All massage chair brands offer an exchange of a new unit if there are defects with the product (within 30 days). After 30 days, all of our chair manufacturers offer warranty service.