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Policies
Return
and Cancellation Policy: Customer has 30 days from the time
the chair is received to return for a full refund of the
purchase price less the original delivery and return shipping
and handling costs for our chairs that are marked with a 30 day return. This also applies to chairs
picked up at our warehouse, due to the fact that the
chair must be returned to the manufacturers location for inspection.
Returned massage chairs must be received in “like new” condition
in the original packaging and materials, including manual,
or the customer will be charged a restocking fee of 10%
in addition to the cost of replacing the missing items.
Financing customers are also responsible for finance processing
fees on returned chairs. Massage chairs not in the original
box cannot be returned. All returns must be accompanied
by a Return Authorization Code or they will be refused by
our receiving department.
Please call to obtain a Return Authorization Code and return
shipping call tag. Customers that cancel or refuse delivery
of shipped merchandise will be charged for all shipping
costs and assessed a 10% restocking fee. Customer must have
the chair in transit back to manufacturer on or before the
30th day. Any special services such as finance processing
fees, date certain shipping, inside delivery, lift gate,
white glove delivery, or unpacking of merchandise is non
refundable. Orders that are cancelled prior to shipping
will be assessed a six percent restocking fee to cover credit
card charges incurred by our company in good faith.
It
is the customer's responsibility to thoroughly inspect the
chair for any freight damage or manufacturer defects and
report to us within 3 days.
Chairs damaged in shipping will be exchanged for another
new chair at no cost to the customer. Do not discard boxes
for 30 days, until you have assembled, inspected and tested
the massage chair.
Standard
Shipping:
DHL:
The chair will be delivered to the threshold of your door. For residential deliveries, as long as the entry is on ground level, there is no additional charge. If stairs are involved (i.e., carrying the chair up to the second floor of an apartment), there will be an additional service charge of $75.
Upon
receipt of your order, assuming approved payment, our massage chairs will ship out the next business
day. Within 3 business days of placing your order,
you will receive via email an invoice attachment which will
include the freight company’s web site link and tracking
number. This tracking number may
not be active in the freight company’s online tracking system
for up to 3 days from the invoice date .
You will be contacted within 7 business days of
your order to schedule a delivery appointment. We
are unable to track your massage chair order until it has
exceeded 7 business days.
Canadian
Shipping Information:
For Canadian shipments please call for a shipping
quote in USD. In addition to shipping, there will be additional
importing charges As follows: Broker Fees: $150.00CDN Flat Fee if
using Pacific Customs Broker Ltd Toll Free: 888-538-1566 http://pcb.ca/cont.asp Duty: 8%
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| Province of
Delivery |
GST |
PST |
HST |
| Alberta, Nunavut, Northwest Territories Yukon Territory |
5% |
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| British Columbia, Manitoba, Saskatchewan |
5% |
7% |
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| New Brunswick , Newfoundland & Labrador , Nova Scotia |
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15% |
| Ontario |
5% |
8% |
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| Prince Edward Island |
5% |
10% |
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| Quebec |
5% |
7.5% |
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White Glove Delivery Description (additional
$225):
After we process your order the shipping company will deliver
your chair in 7 to 14 business days. Prior to delivery,
the shipping company will contact you to schedule a delivery
time, Monday- Friday between 8am to 6pm. The shipping
company will give you a 3-4 hour delivery window.
When your massage chair is delivered it will be unpacked
and set up for you in any room of your home. The delivery
team is not trained on using the massage chair and will
not be able to train the customer how to use the chair.
Please consult your user manual for instructions on operation
of your new massage chair. The packing material will
be removed from your location, but we advise that you keep
all packing material for 30 days.
Limitations: Shipments that require to be picked up or delivered
to any location other than 2 flights of stairs will be rated
at $5.00 per step or $50.00, whichever is greater. The delivery
pathway for PHP2030, EP 30005, and EP1273 must have a minimum
clearance of 30” wide by 60” Deep to facilitate delivery.
2
Day Air Freight = $225 additional shipping charge
If the Customer elects to pay for 2 Day Air Freight, we
guarantee to pay for expedited delivery service to
your address. The shipping company will deliver the
chair within 3-4 business days from the day you place
your order, 1 day for us to process the order, 1 day shipping
company picks up the order, and 2 days in transit.
All orders placed prior to 12Noon MST will be processed
and shipped on the same day. During the holiday rush
a few packages (3%) may not be delivered within the 4
business days. In this instance we will refund the
customer $225 that was paid for the express delivery option.
Our guarantee is that we will process the order within 1
day and have it shipped the next business day but cannot
be responsible if DHL does not deliver within the stated
time. In no event will we be liable for any loss, damage,
or delay, directly or indirectly, due to hazards, dangers,
incident to a state of war, or the act of restraint of the
Government, or to strikes, riots, civil commotions, or acts
of God. If the Customer refuses delivery or cancels
the order they will be assessed all shipping fees and
10% restocking fee.
Some customers may be considered out of bounds by DHL and
must add 1 business day for delivery. You will
be notified if you are out of bounds prior to shipment.
To check if your zip code is out of bounds click here:
http://www.us.danzas.com/frameset.cgi?winLocation=http://www.us.danzas.com/nasg/
1 Day Air Freight = $375 additional shipping charge
If the Customer elects to pays for 1 Day
Air Freight, we guarantee to pay for expedited
delivery service to your address. The shipping
company will deliver the chair within 2-3 business
days from the day you place your order, 1 day for us to
process the order, 1 day for the shipping company to pick
up the order, and 2 days in transit. All orders placed
prior to 12Noon MST will be processed and shipped on the
same day. During the holiday rush a few packages (3%) may
not be delivered within the 4 business days.
In this instance we will refund the customer $325 that was
paid for the express delivery option. Our guarantee
is that we will process the order within 1 day and have
it shipped the next business day but cannot be responsible
if DHL does
not deliver within the stated time.
In no event will we be liable for any loss, damage, or delay,
directly or indirectly, due to hazards, dangers, incident
to a state of war, or the act of restraint of the Government,
or to strikes, riots, civil commotions, or acts of God.
If the Customer refuses delivery or cancels the order, they
will be assessed all shipping fees and 10% restocking
fee.
Some customers may be considered out of bounds by DHL and
must add 1 business day for delivery. You will
be notified if you are out of bounds prior to shipment.
To check if your zip code is out of bounds click here:
http://www.us.danzas.com/frameset.cgi?winLocation=http://www.us.danzas.com/nasg/
Tax
will be added to all WA and CO orders.
To make
sure your massage chair arrives in time for Christmas we
Guarantee to attempt delivery on or before December 24th
for all orders* placed by 2pm EST Monday December 17th.
All deliveries attempted after Christmas will receive a
$100 refund after the trial period has expired**. Offer
valid for all in stock items.
Regular
shipping exclusions below apply such as extreme weather
delays. Deliveries attempted after Christmas are not an
excuse to refuse shipment and are only entitled to the $100
refund.
Referral Program
When you own a massage chair, and see the positive effects
it has on your life, it’s only natural to want to share
those good feelings with friends and family. Our customers
are our best sales people, and that’s why we offer a generous referral program for our existing
customers. If you have already purchased a massage chair from us , and then you recommend one of our select chairs to
a friend or relative, we will send
you a check for $100! Sound simple? It is! Just make sure
that the person your refer to us mentions your name at the
time of purchase, and after the thirty day trial period,
as long as he or she hasn’t returned the chair, we’ll put
your check in the mail!
*
Offer only good for deliveries within the USA, AK and HI
excluded.
**
Orders that do not ship on time due to entry errors or insufficient
funds do not qualify for refund. In these cases we will
do our best to notify customers in time to resolve any issues
before 2pm EST Monday December 17th. For all customers paying
with ATM we recommend you contact your bank and notify them
in advance of the charge to avoid billing delays.
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