PHP-2025 Warranty

“While most of the Elite Massage Chairs are modular in nature, some consumers might not feel comfortable with performing their own diagnostics or repair in their home. In these instances, the consumer may request an authorized in-home technician. These fees start at $225.00 for the first hour and $150 for each additional hour and may require a travel charge depending on your location.”

 

LIMITED CUSTOMER WARRANTY for the PHP-2025

 

1. WARRANTY, subject to limitations set forth herein.

(A) Labor: If during the one (1) YEAR period commencing on the date of delivery to the original owner, any defect shall occur which is covered under this Limited Warranty (see limitation section below), Elite Massage Chairs will provide labor without charge.
(B) Parts: If any defect shall occur within the first Five (5) Year time period on the covered parts, Elite Massage Chairs will repair or replace those parts.
(C) Shipping: Return shipping to our service center will be paid by Elite Massage Chairs for the first One (1) Year. Boxing, packaging material and availability for pickup of any items to be returned for repair will be the responsibility of the customer. Return shipping only applies to chairs sold and delivered in the contiguous 48 United States of America.

2. LIMITATIONS:

(A) This Limited Warranty shall be void if in the sole discretion of Elite Massage Chairs the defect was caused by accident, misuse and improper or unauthorized service, alteration or tampering. In addition this Limited Warranty does not cover upholstery or covering defective due to the above listed circumstances.
(B) The Limited Warranty does not include costs for unnecessary service calls, including costs for in home service solely for the purpose of educating the customer about the product. This warranty is non-transferable and not valid in commercial applications.
(C) This Limited Warranty only applies to chairs sold and delivered in the Contiguous 48 states (Hawaii and Alaska not included).

3. SERVICE:

(A) To obtain service, call the warranty Service Authorization Center at 303-670-8882. If upon examination by the service center no breakdown is found, you will be responsible for all charges incurred.