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ATTENTION CUSTOMER! PLEASE READ ALL OF THE FOLLOWING



The below information outlines all shipping-related concerns, including: transit times, tracking questions, liability for damages and unforeseen issues, and replacements/returns. By purchasing a product from us, you agree to all of the below policies. It is the customer's responsibility to read them carefully.

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Orders

On your credit card bill this charge will show up as "LTD Online".

Placing an order with us indicates that you have read and agreed to all of our policies below. Please review the order form and check to make sure the order is correct and that no changes are necessary. It is your responsibility to alert us of any changes to your order immediately. Please be sure you understand what to expect and what your responsibilities are when your shipment arrives.



Shipping

Tracking Numbers
Items with "Free Shipping" will not be provided with tracking numbers to keep our shipping costs down and "free" to you. If an item is late and has exceeded our quoted delivery time by more than five (5) business days please email us at info@hitechmassagechairs.com so we can put a trace on the missing item. Our customer service representative on the phone cannot give out any information about your shipment for security reasons.

Total Delivery Time
The total delivery time is how long it takes for you to receive your item after you place an order. This is comprised of the following time spans: 1. Processing Time and 2. Shipping Time.


Processing Time
Processing time is how long it takes an item to leave the warehouse after you place your order. This is the same as the "Ships In" time indicated on each product web page. Exact ship out times can be found on the product page.

Shipping Time
Shipping time is the length of time your product spends in transit between our warehouse and your home. Once shipped items can take between 5-10 business days to arrive at your home. Please note that custom orders take longer to ship out due to additional processing by 10-20 business days. No ship out times are guaranteed, and delays can occur if there are billing and availability issues. In these cases customers will be notified.

Delivery
Standard delivery includes delivery to the curbside of the address you provided. Standard Delivery does not constitute inside delivery, and the shipper will not assemble, or bring products up or into your home for you. "Free Shipping" applies to the lower 48 US States.

Delivery Appointment: Scheduling a delivery appointment when the shipping carrier calls (usually 2-3 days in advance) at a time when you can be home to sign for the items within the carrier's business hours, Monday through Friday. Any and all fees resulting from re-delivery will be the sole responsibilities of the customer so please do not miss your scheduled delivery appointment. Redelivery can take up to a week depending on your location.



Damages, Claims, and Liability

Customers are responsible for reporting damage within 1 business day of receiving your product to claims department so we may report to our shipper accompanied with emailed pictures of the damage. Items rarely get damaged in shipping, however in the event that damage does occur, we will replace or fix the damaged item IF the customer has followed our instructions. 

*** ATTENTION: OPEN IMMEDIATELY IN FRONT OF DRIVER - DO NOT SIGN FOR A SHIPMENT THAT YOU HAVE NOT COMPLETELY INSPECTED ***

Product inspection – despite any pressure from hurried delivery drivers for you to simply sign for your package YOU MUST INSPECT ALL ITEMS. This includes noting all damages to packaging as well as opening the boxes to inspect the contents within. Any damage to the product that is not noted on all copies of the bill of lading will be the responsibility of the customer if the damages are transit related. Proper notation on all copies of the Bill of Lading is the only way for us to receive compensation and fix your product.  

  • Upon arrival of your item, request that the driver wait and then inspect all internal and external contents for damages and/or discrepancies. Upon signing the release form or bill of lading (BOL/POD) Proof of Delivery, you are accepting responsibility for any damage found after the fact.
  • When a delivery item is signed for and no damage is notated then you are signing you accept the product “as is” and there will be no further requests for replacements or a damage claim.
  • If damage is discovered, describe the damage by writing on the POD – it is vitally important that**You must have the driver acknowledge this with their personal initials and signature, and for you to retain your copy of the POD.**
  • In the event that damage is discovered, report and return ONLY the portions of the shipment that were delivered in a damaged state and noted on the POD/BOL.
  • If damage to the packaging has occurred; any tear, any dent, any markings on the box, then you are entitled to inspect the shipment, thus the driver will wait until you have completed a thorough examination of all items in the shipment.
  • If the driver will not wait you must note on the POD/BOL - “DRIVER UNABLE TO WAIT FOR INSPECTION – POSSIBLE CONCEALED DAMAGE – SUBJECT TO INSPECTION”.

*** Notify us of damage within 1 business day of delivery or you will be responsible to file a claim with the freight carrier if you have not notified us of the damage within 1 business day.



Repairs, Replacements, and Returns

We reserve the right to repair or replace any item reported damaged. The decision to repair or replace will be at the discretion of our customer service department. It will be at the discretion of customer service department to have a professional furniture technician inspect the items and report back to us. At that time we will make the decision to repair or replace the item. If we determine that repair is impractical, you will be furnished a substitute unit of the same item design, style and quality. If parts or pieces are missing or need replacement they may have to be ordered from the manufacturer. Since some of our manufacturers are located overseas, replacement parts and pieces normally take 4-6 weeks. If repairs are needed, we will contact our technicians who will in turn contact you to set up an appointment to inspect the furniture and assess the situation. Please keep in mind; if parts must be ordered for repairs to be completed, additional time will be required. If you decide not to allow us to repair or replace the items, they may be returned under our standard return policy and you will be responsible for roundtrip shipping and a restocking fee of ten percent. Free shipping does not apply to returned merchandise.

Due to the unique nature of stone products, they can vary slightly in color from product to product. This is not considered a reason to return.



Satisfaction Guaranteed

In the unlikely event that you are not completely satisfied with your purchase, you are welcome to return the product to us within 15 days from delivery for a full refund. No restocking fees, no hidden costs, just ship it back to us insured for the full retail value of the product. In order to ensure a full refund, the product must be returned unused, in new condition, with the original packaging materials intact. Many times the delivery companies will try to take the packing material from your premises, if you want the ability to return the item for any reason you must keep the boxes and or ask them to leave them. Please note that we cannot accept any used merchandise. All returns must be accompanied by a Return Authorization Code. This can be obtained by calling our customer service department. Any return not accompanied by an authorization code cannot be accepted by our shipping department and no refund will be issued.



Order Cancellation Policy

Orders that are cancelled prior to shipping will be assessed a ten percent (10%) restocking fee to cover administrative costs incurred to process your order. Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse delivery of you order, it will then fall under our standard return policy and will be subject to a deduction of roundtrip shipping and ten percent (10%) restocking fee.

Orders cannot be cancelled over the phone. We must receive your request in writing at info@hitechmassagechairs.com one (1) business day prior to shipment. If you do not receive a confirmation cancellation email from us, your order has not been cancelled, we did not receive your email, and it will fall under our return policy.

Custom and made to order products must be cancelled with twenty-four (24) hours of placing an order or they can no longer be cancelled and refunded. Custom and bulk orders of two (2) or more are non-refundable. Because many of our products are made of natural materials (wood, slate, marble, rock, etc...) variances between the pictures on our web site and actual product delivered are common. This variance in the natural color makes each item unique and is not a justification to cancel or grounds for a return.



Back Order Items

By placing an order for a back ordered item the customer agrees to pre-pay for the item. Back order items can be cancelled but are subject to all of the conditions and fees of regularly stocked item cancellations. By processing your payment we guarantee to reserve the back order item(s) for you and deliver as soon as possible.



Delays

Customer agrees to not hold us financially responsible nor will we compensate for unexpected delays caused by vendors, manufacturer, shipping carriers, and weather. It is recommended that you schedule plumbers or contractors after you have received your furniture to avoid any problems. Specialty made and back order items can be delayed three weeks or more due to U.S. customs. Customers will be notified via e-mail as soon as we foresee a delay. We are dedicated to delivering your order before the estimated delivery time expires but we cannot always control third party situations. Delays are not a right for cancellation.



Payment Agreement

Any and all fees associated with missed delivery appointments, storage fees, and canceled or product refusals will be automatically billed to the customer's card on file and another delivery attempt will be made. If card on file cannot be billed customer agrees to send money order or cashier's check within seven (7) days or be turned over to collections.



Liability

Customer agrees to not hold us financially liable in excess of the purchase price of your order. Your use of this site shall be governed by all laws in the state of Colorado. Customer agrees that jurisdiction over any legal proceedings directly or indirectly arising out of or relating to this site or its products shall be in the state or federal courts located in Broomfield county, Colorado.  Any cause or action or claim you may have with respect to this site or your purchase must be commenced within one (1) year after your purchase.



Sales Tax

All Colorado residents must pay sales tax.



Sales Contract

The entire sales contract between the customer and our company will be set forth in the invoice and/or accompanying or referenced documents and emails provided by us. To guarantee accuracy, oral statements made by any employees or personal shall not be relied upon as part of the sales contract. Only written statements, facts and policies are considered part of the contract.



Privacy

This privacy statement describes how HitechMassageChairs.com collects and uses the personal information you provide on our website: http://www.HitechMassageChairs.com. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

HitechMassageChairs.com provides enhanced privacy and security features for users that are reviewed and approved for standard ecommerce security compliance.

Collection and Use of Personal Information

We collect the following personal information from you

  • Contact Information such as name, email address, mailing address, phone number
  • Billing Information such as credit card number, and billing address
As is true of most Web sites, we automatically gather information about your computer such as your IP address, browser type, referring/exit pages, and operating system.

We use this information to

  • Fulfill your order
  • Send you an order confirmation
  • Send you requested product or service information
  • Send product updates or warranty information
  • Respond to customer service requests
  • Administer your account
  • Send you a newsletter
  • Send you marketing communications
  • Improve our Web site and marketing efforts
  • Conduct research and analysis
Choice/Opt-Out

You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us at 1-800-915-6320. 

Information Sharing

We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell your personal information to third parties.

We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us and you.

We may also disclose your personal information

  • as required by law such as to comply with a subpoena, or similar legal process
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
  • if HitechMassageChairs.com is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information,
  • to any other third party with your prior consent to do so.
Cookies and Other Tracking Technologies Log Files

As is true of most Web sites, we gather certain information automatically and store it in log files.  This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole.

We do link this automatically-collected data to personally identifiable information only when the order is placed.  IP addresses are tied to personally identifiable information to make sure customer did place the order and we use the address defined by IP address to filter fraudulent orders.

We use Google Analytics, a third-party tracking service, which uses cookies to track non-personally identifiable information about our visitors to our site in the aggregate to capture usage and volume statistics. Some of our business partners (e.g., Google Analytics) use cookies on our site. We have no access to or control over these cookies. This privacy statement covers the use of cookies by our company only and does not cover the use of cookies by any third-party.

Cookies

A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.

We use both session ID cookies and persistent cookies.  We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" file.

We set a persistent cookie to store your shopping cart information, so you can have items in your shopping cart.  Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.

If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited.

Third Party Cookies

The use of cookies by our partners is not covered by our privacy statement.  We do not have access or control over these cookies.  Our partners use session ID cookies to make it easier for you to navigate our site, in order for you to use the shopping cart.

Security

The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can contact us at 1-800-915-6320. 

Additional Policy Information

Our Web site includes Widgets, which are interactive mini-programs that run on our site to provide specific services from another company (e.g. displaying the news, opinions, music, etc). Personal information, such as your email address, may be collected through the Widget. Cookies may also be set by the Widget to enable it to function properly. Information collected by this Widget is governed by the privacy policy of the company that created it.

You can link to our site using sign-in services such as Facebook and Twitter. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to link between the sites. Services like Facebook and Twitter give you the option to post information about your activities on this Web site to your profile page to share with others within your network.

Send to friend
If you choose to use our referral service to send to friend about our site, we will ask you for your friend's name and email address.  We will automatically send your friend a one-time email inviting him or her to visit the site.  HitechMassageChairs.com does not store this information for the sole purpose of sending this one-time email [and tracking the success of our referral program]. 

Correcting and Updating Your Personal Information

To review and update your personal information to ensure it is accurate, contact us at 1-800-915-6320.

Notification of Privacy Statement Changes

We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Information

You can contact us by email us at the address below:


Email: